Welcome to Dhukuti Deals! By accessing or using our platform, you agree to comply with the following terms.

1. Introduction

These Terms and Conditions govern your use of Dhukuti Deals, Nepal’s premier multivendor eCommerce marketplace. We may revise these terms at any time. Continued use after changes constitutes acceptance.

2. Eligibility

You must be 18 years or older, or of legal age in your jurisdiction, to use our services.

3. Account Registration & Security

  • Account registration may be required for full access.

  • You are responsible for keeping your login credentials secure.

  • Notify us of any unauthorized activity immediately.

  • Accounts involved in fraudulent activities may be suspended or terminated.

4. Order Processing & Cancellations

  • Orders are subject to acceptance.

  • We may cancel orders due to stock issues, errors, or suspected fraud.

  • Orders can be canceled within 12 hours of placement at no cost.

  • Post-dispatch cancellations may incur round-trip shipping charges.

5. Pricing & Payment Methods

  • Prices are shown in Nepalese Rupees (NPR) and may change without notice.

  • Accepted payments: Cash on Delivery (COD), Bank Transfers, eSewa, Khalti, Fonepay, etc.

  • Prices are locked at order confirmation.

6. Product Information & Availability

  • We strive to ensure accuracy in product descriptions and availability.

  • Discrepancies due to supplier changes or stock fluctuations may occur.

  • In such cases, customers will be offered alternatives or refunds.

7. Shipping & Delivery

  • Orders are processed within 24–48 hours, excluding holidays.

  • Estimated delivery:

    • Inside Kathmandu Valley: 1–3 business days

    • Outside Kathmandu Valley: 3–7 business days

  • Shipping fees are location-based and shown at checkout.

  • We are not liable for delays caused by couriers, weather, or other unforeseen events.

8. Returns & Refund Policy

Returns are accepted within 7 days if items are unused and in original condition.

Non-returnable items include:

  • Perishable goods

  • Hygiene or intimate products

  • Hazardous items

  • Gift cards or digital goods

Return Shipping Fees:

  • Inside Kathmandu Valley: Rs. 120–150

  • Outside Kathmandu Valley: Rs. 200–250

Refunds are not issued for:

  • Change of mind

  • Sale or discounted items

9. Exchanges

  • Only for defective or incorrect items

  • Must be reported within 24 hours

  • Eligible exchanges are free of charge

10. User Obligations

You agree to:

  • Provide accurate and up-to-date information

  • Use the platform responsibly and legally

  • Not disrupt platform security or functionality

11. Intellectual Property Rights

All content (text, graphics, logos) is owned by Dhukuti Deals or its licensors. Unauthorized use is prohibited.

12. Third-Party Links & Services

We may link to third-party services. Dhukuti Deals is not responsible for external content or policies.

13. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages, including courier delays, lost shipments, or third-party issues.

14. Privacy Policy

Your data is governed by our Privacy Policy. By using Dhukuti Deals, you consent to our data practices.

15. Governing Law & Dispute Resolution

These terms are governed by Nepalese law. Disputes will be resolved under Nepalese jurisdiction.

16. Amendments

Terms may be updated periodically. Continued use indicates your acceptance of the latest version.

17. Contact Us

For assistance, contact us:
📞 Hotline: 9801358133
📧 Email: support@dhukutideals.com