At Dhukuti Deals, we are committed to providing a seamless and reliable shopping experience. Please review our shipping policy carefully before placing an order to understand our processing times, shipping methods, and delivery expectations.

1. Order Processing Time
Orders are processed within 1-3 business days, excluding weekends and public holidays.
During peak sales or promotional events, processing may take longer. Customers will be notified of any delays.

2. Shipping & Delivery Fulfillment
Dhukuti Deals partners with trusted third-party logistics providers to ensure timely and efficient delivery. Shipping rates and estimated delivery times are as follows:
Inside Kathmandu Valley: Estimated delivery within 2-3 business days.
Outside Kathmandu Valley (Nationwide): Estimated delivery within 3-7 business days.
International Shipping: Estimated delivery within 7-15 business days, subject to customs clearance.
Express Delivery (Inside Kathmandu Valley): Same-day or next-day delivery available for an additional charge.
Shipping fees are calculated at checkout, and select products may qualify for free shipping promotions.

3. Free Shipping Policy
Free standard shipping is available for orders above NPR 2,500 within Nepal.
Free international shipping is subject to promotional offers and will be displayed at checkout.

4. Order Tracking
Once your order is shipped, an email or SMS with tracking details will be sent.
Orders can be tracked via the courier partner’s website or the Track Order section on our platform.

5. Delivery Issues
If your package is delayed, please reach out to our support team at support@dhukutideals.com or our Hotline number.

We will coordinate with the logistics provider to resolve any shipping-related concerns as quickly as possible.

6. International Shipping Notes
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
Customs processing times vary and may affect delivery estimates beyond our control.

7. Address Accuracy & Delivery Failures
Ensure that your shipping address is complete and accurate before confirming your order.
If an order is returned due to an incorrect address, additional charges may apply for re-delivery.

8. Lost or Stolen Packages
Dhukuti Deals is not liable for lost or stolen packages once marked as “Delivered” by the courier.
If you suspect a missing package, check with neighbors or contact your local courier office.
For further assistance, email support@dhukutideals.com.

9. Contact Us
For any inquiries regarding shipping, our customer support team is available to assist you:
Email: support@dhukutideals.com
Call: Hotline Number
Thank you for shopping with Dhukuti Deals! We strive to provide fast, reliable, and hassle-free delivery services for all our valued customers.