At Dhukuti Deals, your satisfaction is important to us. Please read our refund and return policy carefully.

Return Period

  • You may request a return within 7 days from the date of delivery.

  • After 7 days, returns, refunds, or exchanges are not available.

Return Eligibility

To be eligible for a return:

  • Items must be unused, in their original condition, and original packaging.

  • Return delivery charges will apply unless the product is damaged during transportation or packing.

Return Shipping Charges:

  • Inside Kathmandu Valley: Rs. 120

  • Outside Kathmandu Valley: Rs. 200

Non-Returnable Items

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous or flammable materials

  • Gift cards

  • Certain health and personal care items

Refunds

  • Refunds are not available for change of mind or on sale/discounted items.

  • Only regular-priced items are eligible for a refund.

Exchanges

  • Exchanges are offered only for defective or damaged items.

  • Must be requested within 48 hours of delivery.

  • Eligible exchanges are processed free of charge.

Proof of Purchase

  • Proof of purchase is required for all returns and refunds.

  • Your contact details must be registered with us at the time of order.

Important Note

  • Policies may vary by seller and product. Please check individual product pages and seller terms before placing an order.